by Matt Thomas

I spent two years working for one of the largest privately-held home builders in the country. I took the job with this company because of their reputation for exceptional in-house training and robust customer service model; not because I knew anything about building or selling production homes. In one of the many training workshops I went through during my time with this company my favorite executive hammered home three words I’ll never forget, “Bad News Fast.” He shared this nugget inside the context of customer experience but I watched it permeate our internal culture and operations. The result? Employees always knew where they stood. The only team members who carried anxiety were low performers or poor culture fits. In truth, they should have been anxious.

Over the past few days I’ve spoken with business owners who have lost everything, more who have had to get as lean as possible, and some who are well-positioned to flourish in times like these. After discussing the health of their businesses the thing I have been most curious about is how they are communicating with their employees.

by Matt Thomas

Our Experience with a Remote Work

For nearly 10 years, over 90% of our team has worked remotely, previously under Core Leadership and for the last three years as Core Ventures. Just last week we had everyone on our team here in town for an all-day training. There was some irony in the reality that while other businesses are scrambling to figure out how to work remotely we were excited to get together in person! No hugs or handshakes of course.

In times like this our workflow and productivity stays the same or increases (due to the newly available talent reassessing their careers). Our clients will continue to see great people come their way as our business was built to thrive in this type of environment.