by Trevor Lee

One company I work with built their whole business model on getting people together–in large groups. Two months ago the company was gaining traction and the future looked bright. Then Covid-19 hit. In the span of a week they went from having traction and momentum to having a business model that was irrelevant.

There were two important things that company didn’t do.

First, they didn’t complain. They did acknowledge what a huge blow it was and voice frustration and disappointment over the loss of momentum that had been built up, but they didn’t complain. Second, they didn’t give up. It would have been easy to look at the reality, toss up their hands, and sit back while the ship sank. But they didn’t.

Here are three things they did that are leading them to a hopeful future despite the odds.

by Trevor Lee

One of my first jobs was a waiter at a chain restaurant in my small hometown. Early on in my training I was shadowing an experienced server. As a part of the training I would write down the orders alongside her and we’d enter them into the POS together. There was a table of four young guys who came in and were a little disrespectful from the start–nothing terrible–but enough to put me on edge. They ordered and about fifteen minutes later their food came out. We stopped by a few minutes later (three to be exact–that was procedure!) to check on them.

“This isn’t what I ordered,” one of the young men told us flatly.
“Oh, I’m so sorry,” my trainer responded. “What was your order?”

He told us what he supposedly ordered and then asked to see a manager to report our failure to get his order right. As we walked away from the table my trainer said under her breath, “The customer is always right.”